The Basic Principles Of Telus customer service
The Basic Principles Of Telus customer service
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Even so, following reviewing the agreement, I discovered it didn’t mirror the discounts or program facts mentioned, including the 500GB of data and additional special discounts for pre-authorized payments.
Qualified was capable of wander me through my issue and assisted pinpoint exactly where the trouble was going on and recommended me of an alternate so I could get my occupation done. I so appreciated his assist and tolerance in strolling me by the various situations. He followed up with data on my subsequent steps.
It is now been two months and my challenge with the billing has not been fixed , I have already been customer Telus for more than 20 years and this customer service is horrendous! I asked to talk to supervisor lots of repeatedly closing. She reported she would they also preferred me to go to the shop where I fall the phone off and acquired the cellphone when I told her I did all of it on line she didn’t believe me? The mobile phone I received the box was opened and there was no Bodily Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I needed to go right down to the store to receive why was my box open? Why wasn’t my box sealed? Cell phone fall batteries is incredibly quite slow like my previous phone was way a lot better than this matter. I believe they gave me a aged phone is the way they address customers with extensive since they reward loyalty ?!!!
I'm looking to renew my Net service after the two calendar year deal expired. We even have basic cable which I under no circumstances use and wish to remove. It truly is extremely hard To accomplish this on the web, plus the telephone number for support is quite nicely hidden. I ultimately acquired it from a reseller. I called the range, and listened to AI try out for getting me to make it happen on the internet, but you can't quit utilizing a service on-line.
• I to begin with renewed my deal just after Talking with an agent named Abdul, who gave me a deal which i approved, even though it couldn’t match a suggestion from Rogers.
I'd personally also like to telus billing support learn why this was eliminated? Looks stupid that we now really have to get in touch with tech support to accomplish something that we failed to want the for previously
I am crafting to express my deep dissatisfaction While using the customer service I gained whilst aiming to explain the main points of my new agreement and discounts. My latest working experience has left me experience disappointed, undervalued, and worried about your team's Total quality of support.
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• After i referred to as to explain, Eunice from the BCX Wi-fi Car or truck workforce advised me which the savings had been applied. However, she copied and pasted Abdul’s notes, which did not explain the lower price details.
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I would like a call from someone that has some choice earning electrical power on how I can near my accounts and become done with Telus.
At this time my cellphone stopped connecting into the telus network. As a result it's taken me a forty five to sift in the ai gate keepers prompt's just to speak to a true human being, all when telus ai attempts anything to not allow for me to talk to a real particular person.
Looks like all we can easily do now's air our grievances on the general public Discussion board within the hopes of someone ready of authority can in fact do something about this.
This is a massive squander of time and only results in a very discouraged customer ahead of they get to speak to your CSR and now the CSR has to manage an already pressured to their limit customer.